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Your site is refusing me entry, not accepting password or password reset option.
I try to sign in from a screen prompt to do so.
It then refuses my password.
I take the password reset option.
Go to my email and follow the prompt to reset my password.
Then it says it cannot reset my password.k
Hello,
I’m sorry to see that you are experiencing issues with the password and password reset functions. In order to assist you, can you please reply back to provide the URL where you are trying to log in?
Also, can you please provide us with the email address you are using to reset the password?
We look forward to your response to assist you further and apologize for any inconvenience.
Best Regards,
Carlos D.
Viewing 2 posts - 1 through 2 (of 2 total)
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