Hello and thanks for contacting us. Please provide more information and replication steps on your issues and we’ll do our best to support you. Meanwhile, you can also ask your hosting company for more options for solutions.
Please share what last changes you made before the menu bar marked in red stopped showing. Also, have you tried the following: Clear your browser cache Sign out and back in Update all plugins and themes Clear server cache if applicable Disable all non-BoldGrid plugins Ensure BoldGrid is your selected post / page editor