Total Upkeep Error when Downloading to Local Machine

Hi Dennis,

Thanks for reaching out, although I’m sorry to hear you’re having trouble with Total Upkeep downloading to your local machine.

Judging by your error status code ERR_INVALID_RESPONSE. The most likely causes for this would be something similar to the following:

1. Your backup file is large, and taking longer than your host’s Apache or NGINX configuration allows for a web-based download.
2. Your access to admin-ajax.php is blocked. This is sometimes caused by a false positive in a security plugin, or your host’s security software, such as ModSec.

It’s possible that your host or another plugin, such as a security plugin, may be blocking access to admin-ajax, the interface that handles the downloads. If you have access to do so, I recommend enabling WP_DEBUG and reviewing the errors there, and checking your Apache and NGINX error logs for more information.

If you need immediate access to your backup files, you can also use FTP or your host’s file manager to get access to the files.

Further Troubleshooting:

If you could provide more details on the matter we may be able to determine exactly what’s causing the issue:

• Has anything changed recently on your site? A new plugin, SSL certificate, or change of URL?
• What are the exact steps you take when you get this error?
• Have you tried the same steps with a different web browser?
• Have you checked with your web host to see if they have any error logs that might shed light on the issue?

I hope this helps Dennis.  We look forward to hearing from you so that we can continue working towards a resolution!