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Summary: When I use Total Upkeep (Premium) and take a backup, I always get an error message when attempting to “Backup Browse” my Databse backup. (This has been true of every Backup I have attempted over many months.) So I cannot be confident that the Backup is complete and reliable if I needed to restore from it.
Details:
The most recent backup (Aug 31st 2023) is just under 400 MB.
I go into the “Backups” tab, select this Backup and choose “View details.”
Then in the “Backup Browser” subsection, if I choose the “Database” tab I get the message “An unknown error has occurred.”(If I Backup Browse the “Files & Folders” tab, I get a list of files and folders with attributes.)
All help appreciated.
Hi Steve,
Thanks for reaching out although I’m sorry to hear you’re having problems confirming your backups are completing due to the unknown error in the “Browser Backup” section of your Total Upkeep dashboard. I’m not exactly sure why the Database browser tab is timing out but if I had to guess it would probably be related server resources or maybe corrupt database tables.
You should be able to check your backup logs to confirm if the backup is completing properly. It should also reveal if any errors are present in the backup file. To access your backup logs you can visit the Total Upkeep dashboard from your WordPress Admin area Total Upkeep > Tools > Logs and look for your latest archive file. It will look something like
archive-187607374.log.You can use Github Gist or PasteBin to copy/paste your log and create a link so that we can review it.
Another way to test your backup file is by using the Cloud instance on your BoldGrid Central account to create a WordPress installation and see if it allows you to restore the complete backup. You just need to install Total Upkeep and use this website as the destination site to upload your backup.
I hope this helps Steve, we look forward to assisting your further with this!
Thanks.
Sorry to be naïve but if I reply with links, are they open to public viewing from forum members?I have Log(s) and screencaps and also my correspondence with the hosting support ready to send you. These would need to be sanitized if the info is open to public download.
Steve
Problem solved.
Here’s the explanation from Liquid Web Support:
<Begins>
You were getting the “An Unknown error has occurred” while trying to view the database in the Dashboard because when you view the backup from the plugin, it unzips the backup in real-time and then shows the contents. Now, the size of the unzipped backup is “682.5MB” (as explained earlier), and it uses PHP’s Memory_limit to store the data temporarily in the RAM. However, the PHP memory_limit for the website “imnikjackson.com” was set to 500MB. That’s why you got the error while trying to view the backup.To resolve this, I have raised the PHP memory_limit of the website to 1GB, and now the database backup can be viewed without any errors at all. <Ends>
Thanks. I appreciate your help — LW support had access to data you didn’t, of course.
Steve
Hi Steve,
I’m happy to hear you were able to get this resolved. It looks like increasing your server resources did the job. I can definitely understand you being hesitant about sending over your logs but our post replies go through a moderation process where we will have removed any vulnerable information.
Again, I’m pleased to hear you were able to work with Liquid Web to get this resolved. Don’t hesitate to reach back out if you have any other questions for us.
Thank you!
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