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Posts
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Hi, forgive me if I’m missing something obvious here.
I’m trying to edit a page using the Boldgrid Post & Page Builder editor, which was working an hour ago, but now I’m not seeing any of the Boldgrid UI tool things. When I hover the mouse over the visual editor, there’s no red/yellow/blue/black handles for adjusting rows/sections etc, and there’s no handles to adjust the padding/margin. So I can’t do anything like add a new section or change a background colour. The Editor dropdown menu at the top of the screen is set to Post & Page Builder (I tried toggling to WordPress Editor and back). I tried refreshing or editing a different page, but it’s still the same.Crio theme Version: 2.22.2
Post and Page Builder Version 1.26.5
Post and Page Builder Premium Version 1.1.4I came across this older question, but I don’t seem to have the toggle-able Boldgrid editor button it describes
Hi Mark,
Thanks for reaching out with your BoldGrid Post and Page Builder questions! Normally when we see issues like this it’s after an update, plugin or theme activation/deactivation, or some other change to a WordPress site occurs. Do you remember if anything has changed on the site recently that may have contributed to this?
Also, we should try to determine if the issue is specific to the page you’re working on. Can you try creating a test Page or Post with Post and Page Builder enabled and see if things are working properly there. It could be something like a bad character in your HTML throwing off the editor settings.
I tried pulling up your screenshot but it doesn’t look like it transferred over correctly. If you’d like to resend it here’s a guide on sending screenshots to the BoldGrid forum.
Thank you Mark, we look forward to assisting you further with this issue!
Thanks very much Brandon.
I can’t see anything that changed in my WordPress setup – the most recent plugin updates were a few days prior (Post & Page Builder, Yoast SEO, & WP Super Cache). And my problem started while I was in the middle of working: I had duplicated and published a handful of new pages (which worked fine), then I was going back to each one and editing the background colours, and then suddenly I couldn’t do that any more.
Here’s a proper screenshot of my page – it doesn’t show much, just the absence of handles: https://snipboard.io/Snkg9m.jpg
I made a new blank page, but that was missing the tools too: https://snipboard.io/XCbWzw.jpg
Hey Mark,
Thanks for sending over the screenshots. This is really odd and I think it deserves a deeper look. I see you host with our premium partner Dreamhost which means you have direct access to the BoldGrid premium support channel through your BoldGrid Central Account.
You should access BoldGrid Central and choose the help icon in the upper right corner. This will take to the support page, scroll down and select premium support. You can log into BoldGrid Central using the same exact credentials you use to log into your Dreamhost hosting account. That way you can allow us temporary access to your site so we can address the issue directly.
Please let us know if that’s something you’re interested in!
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