Boldgrid Post and Page Builder is not loading in editor

Hi Amy, thanks for reaching out! We’ll try our best to troubleshoot your timeout problem and help get you back on track. Here are some steps to identify and resolve the issue.

Troubleshooting BoldGrid Loading Issues

1. Clear Browser Cache

• Steps: Go to your browser settings and clear the cache. Cached data can sometimes interfere with loading.
• Restart Browser: Close all browser windows and then reopen them to try loading BoldGrid again.

2. Enable WordPress Debugging

• Debugging: Add define('WP_DEBUG', true); to your wp-config.php file to enable debugging mode. This will display any errors on the screen.

3. Check Server Error Logs

• Locate Logs: Check your server’s error logs for any related errors.
• Contact Hosting: Your hosting provider can assist you in locating and interpreting these logs.

4. Check for JavaScript Errors

• Browser Console: Open your browser’s developer console (usually found under F12 or Right-click > Inspect and then Console) to check for any JavaScript errors.
• Look for Clues: Errors here can point to specific plugins or issues.

5. Check for Plugin Conflicts

• Disable Plugins: Temporarily disable all plugins except BoldGrid. If BoldGrid loads, reactivate the plugins one by one to identify the conflicting plugin.
• Steps: Go to Plugins > Installed Plugins, select all, deactivate, then test BoldGrid.

These steps should help you identify and resolve the timeout issue in your BoldGrid Post and Page Builder editor.  Please let us know if we can assist you further with this we’ll be right here to help!