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I purchased a key for my wordpress site and there is noplace to enter it. it keeps sending me to the purchase page when I have already paid and it has already come from my bank account. please help with this asap
Hi Kristen,
Thank you for reaching out! I inspected your site and I see you’re using BoldGrid Post and Page Builder. You can follow this guide for help locating where you should enter your premium key. You can also use your BoldGrid Central account to contact our billing team through the premium support channel to further investigate.
To access premium support follow this link and log in to BoldGrid Central. From there click the help (question mark) icon in the upper right corner and scroll down a bit and be sure to select “Premium Support”. Let our support team know what’s going on and they can help you get this sorted out.
I hope this helps Kristen. Please let us know if there’s anything else that we can answer for you here in the technical forum or if the premium key purchase was for a different product.
Thank you!
I am honestly not getting the support I need with this and am going to ask my bank to refund this charge. Please refund my purchase. Thank you
I’m sorry to hear you feel our support is lacking but we are always here to help you in any way. If you would like a refund this can be done from your BoldGrid Central “help” dashboard as well. Be sure to select premium support and our billing team can assist with this. This being a technical forum we can not conduct any communication where we receive personal information.
Thank you Kristen.
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