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Tonight I bought your premium Total Upkeep plugin. The ad said I could use this on multiple sites (the free version is just for one site). I have two wordpress websites. I installed it on eflsuccess.com, added the premium plugin, connected it to GoogleDrive (another reason I bought it–though I wish you could link to OneDrive). Then I tried to do the same at wp.krigline.com. I downloaded and Zipped the premium file three times, but when I click “install now” it says “Incompatible Archive.” What am I doing wrong?
Hi Michael!
Thank for reaching out and thank you for you recent purchase of Total Upkeep Premium!
It sounds like you’re encountering an issue when trying to install the Total Upkeep Premium plugin on your second site. Please let us know if that is not correct. If so, here are a few steps you can try to resolve the “Incompatible Archive” issue:
1. Analyze your Plugin List
- Visit the “Plugins” section of your WordPress dashboard and verify that you have the Standard version of Total Upkeep active (both the standard and premium version must be active).
- Verify that there are no existing BoldGrid Backup Premium plugins installed.
2. Verify the ZIP File
- Ensure you’re downloading the correct Premium ZIP file from your BoldGrid Central Account “Plugins” Dashboard
- Sometimes browsers may download a file as a
.zip.zipfile or extract it automatically. Double-check that the file you are uploading ends with.zipand is not accidentally renamed. - Upload and activate the newly downloaded version of the plugin.
3. Clear Browser Cache
- If you’ve downloaded the ZIP file multiple times, your browser cache might be storing an incomplete version. Clear your browser’s cache and download the plugin again from your BoldGrid account.
I really hope this helps Michael. Please let us know if we can assist you further with this or have any other questions for us!
Thank you. I cleared the cache and told Safari NOT to automatically unzip the download, and it worked this time. Since Safari’s default is to automatically unzip, you might add this step to your response and to your FAQ for this “Incompatible Archive” issue. [See https://www.howtogeek.com/789559/how-to-stop-safari-from-automatically-unzipping-downloaded-files-on-mac/%5D And THANKS for the email; I waited several hours for tech support to call back yesterday, then called and waited another 4-5 hours today; and very soon after he finally called me back he disappeared (lost connection) and didn’t try again. That was very frustrating for a new customer.
Hi Michael,
Thank you for following up and letting us know that clearing the cache and preventing Safari from automatically unzipping the download worked! We appreciate your suggestion to include this step in our response and FAQ for the “Incompatible Archive” issue. We’ll make sure to test this on our end and update our documentation accordingly.
We’re also really sorry to hear about your frustrating experience with the support call. That’s definitely not the level of service we provide here at BoldGrid. We don’t currently offer phone support so I’m sure that the tech you were speaking with was not as knowledgeable about our products as we are in house. We’re glad we could help but please don’t hesitate to reach out if you need further assistance. We’re always here to make sure your experience with Total Upkeep is as smooth as possible.
Thanks again for your feedback and your patience, Michael!
Best regards,
Brandon – BoldGrid SupportBrandon, I appreciated your reply about my frustrating phone support. WebHostingHub has GREAT tech support, but I was about ready to ask BoldGrid for a refund. But Total Upkeep seems to be working and I was thrilled to see two folders (each of my websites) in my GoogleDrive under a new BoldGrid folder. UpDraftPlus and BackupBliss never achieved this result. However, can you explain why there are ZERO KB in those folders? I’d send a screenshot of the “info” screen if I could figure out how. Is the actual data saved on your server, and GoogleDrive just gets a link to that, or what? Michael
You’re absolutely welcome Michael! I’m happy to clear that up for you. As far as you backup of Zero KB that does seem odd. Have you reviewed the backup logs? That may give us some information on what’s actually there.
You can use snipboard.io to send us a screenshot that we can view here in the forum.
Looking forward to your reply Michael!
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