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  • #146559 Reply
    KHaled
    Guest

    Hey all,
    I recently changed my domain name and moved my license key to the new domain. Now my website is saying that my key is used in another website although i totally disabled the old website from Plesk.

    I can’t see where to manage domains since it was bought from flash sales via Recurly, I only have the invoice.

    Kind regards,
    khaled

    #146580 Reply
    Marko Vasiljevic
    Keymaster

    Hello Khaled,

    Thank you for reaching out and I am happy to help!
    I’ve reset the active URL for the W3 Total Cache Pro installation
    Remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.

    W3 Total Cache Pro should be active after these steps
    Thanks!

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Reply To: licence not activated after domain name changing
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