Hello Per,

Thank you for reaching out and I am happy to help!
We’ve received your email and replied to it. Can you please confirm that you received the information?
Also, can you please confirm that you posted a review for W3 Total Cache in wp.org? If so, the information you share there is false and can we please do anything to update this?
The direct contact with the support you can get via the plugin in Performance>Support. and the Sales and Billing options are completely free and also the Bug report and New feature which can be used to ask any questions if you encounter any issue.
Ince you are a Pro user, the Subscription in formation that was sent to you and the email you used to contact us is also a way to contact us. This Public forum is also available, and I am not seeing any support questions from you so if you have any ticket number that you can refer to I would be happy to check this.
Also, the email customer-support@w3-edge.com is available.
Can you please confirm you received the emails and let me know if we can work together to update the review?
Thanks!