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Yesterday I worked on my home page and whenever I updated it and then went to look at the preview, all was fine. Today I started working on the same page, which was already still displayed in my browser tab. It looked fine in the editor, but when I went to the preview, everything was all messed up, with pieces of different sections showing in other places, extra buttons, colors in strange places. A complete wreck. Why would the preview suddenly be corrupt? And I’m guessing that the actual page is corrupt. But it still looks fine in the editor. This is scary, and I hope you can help! Thanks.
Hi Shari,
It sounds like you’re experiencing a caching or potential conflict issue. Don’t worry—here are steps to troubleshoot and resolve this:
Step 1: Check the Live Page
- Visit the Live Page Directly:
- Open a new browser tab and view your homepage without using the preview link. This helps verify if the issue is only in the preview or affects the live page.
Step 2: Clear Caches
Caching can cause changes to not appear correctly in previews or live pages. To clear cache:
- Clear Browser Cache:
- Refresh your browser using
Ctrl + F5(orCmd + Shift + Ron Mac).
- Refresh your browser using
- Clear WordPress Cache (if using a caching plugin):
- If you’re using a caching plugin like W3 Total Cache, clear the cache by going to Performance → Dashboard → Empty All Caches.
- If you use any server-side caching from your host, clear that as well.
Step 3: Temporarily Disable Plugins
Sometimes plugins cause conflicts:
- Disable All Plugins:
- Go to Plugins → Installed Plugins and deactivate all plugins.
- Preview the Page Again:
- If the issue is resolved, reactivate plugins one by one to identify the culprit.
Step 4: Save and Re-Publish
- Re-save the Page:
- In BoldGrid Post and Page Builder, make a small change, save, and update the page.
- Preview Again:
- See if the preview corrects itself.
I really hope this helps! let us know if you continue to have trouble with this.
Hi Brandon, thanks for your help! I tried almost everything you wrote, except I couldn’t find where to clear the caches for WordPress. I did de-activate all plug-ins (which was scary because one of them is the Post and Page Builder, which left the site looking a bit anemic). I don’t think that was causing a problem, though. I uninstalled quite a few, and now I don’t know which ones to re-activate. Nothing changed the problem. I made edits and viewed the page again, and still no success. Also, I tried viewing the page in an incognito browser and that also didn’t help. I don’t see a way to upload a screenshot here. Still clueless… and it’s only one page that looks weird in the preview. My other pages are fine.
Hi Shari,
Sorry to hear you’re still dealing with this. You can use Snipboard.io to send us a screenshot so that we can see exactly what you’re experiencing on your end. Please review this guide for more information on how to share screenshots in the BoldGrid forum.
- Visit the Live Page Directly:
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Viewing 4 posts - 1 through 4 (of 4 total)
