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  • #23285

    Hello,

    When I would like to edit the top (title) of my website, to do this I click on customize. But this doesnt work anymore. I get white page.  I use mozilla firefox but I tried with Internet explorer its the same. Please could you help me? Thank You.

    Yohan Trens. Y.trens@gmail.com

    I copy here a screenshot :

    customizer not loading
    https://gyazo.com/b892d65c031a1d69cc5965d24069d4f6

    #23286
    Arnel C
    Member

    Hello,

    Sorry for the problem with getting Customize to work on your BoldGrid site.  I’m not sure what’s causing the problem.  Before you try anything, make sure to clear your browser cache and then try accessing the page.   I would recommend that you re-load the BoldGrid plugins (make they are up-to-date).  Also, double-check the PHP version that you are using on your server.  If you are using cPanel, it is possible that you have a way to change the PHP version built into cPanel.  Make sure you’re using version 5.6  or higher.  You can also use the guide for Displaying and Loggin PHP errors, Warnings, and Notices. This will help to determine what’s causing the problem. Additionally, check the article on   PHP Troubleshooting for BoldGrid to help determine the version you’re using.  You may need to speak with your host’s technical support for further information about changing your PHP version.

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