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  • #25269
    Blair Urquhart
    Guest

    Hello I woke up today to find out my website was not working since all my Google rankings were gone the cause seems to be your plugin since after I uninstalled it the site works but bit slower can you tell me why this message is still appearing on my website?” files appear to be missing or out of place. Please re-install plugin or remove /home/[redacted]/[redacted]/wp-content/db.php.W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/[redacted]/[redacted]/wp-content/object-cache.php.”

    #25282
    Jesse Owens
    Keymaster

    Hello Blair-
    Thanks for reaching out, and I’m very sorry to hear about the loss of your rankings, I know your rankings are vital for the success of your online presence.

    If you’re still seeing these errors after removing the plugin, take a couple of steps outlined here by one of the developers:

    1. Remove everything in your .htaccess file starting from # BEGIN W3TC to # END W3TC
    2. Remove the wp-content/cache directory.

    From there, you should be able to re-install the plugin without any issues.

Viewing 2 posts - 1 through 2 (of 2 total)
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