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Hello. I have tried to restore from backup but it says I do not have any backups. I see a list of backup logs in cpanel. And when I tried the posted troubleshooting method of searching “logs” in Total Upkeep, the only “success” message is: [2020-10-30 14:35:12 UTC] Dump of database complete! $status = 1.
Please help.
Hi Nikki-
Sorry to hear about the trouble! Can you reply back with the rest of that log so we can take a closer look?
Sorry for the delay. The rest of the log is:
[2020-10-29 14:35:01 UTC] Last error: Array
(
[type] => 8192
[message] => Array and string offset access syntax with curly braces is deprecated
[file] => /home4/dealfin7/public_html/wp-content/plugins/theme_support_comre/includes/thirdparty/parsecsv.lib.php
[line] => 906
)[2020-10-29 14:35:01 UTC] PHP Version: 7.4.11
[2020-10-29 14:35:01 UTC] WordPress Version: 5.5
[2020-10-29 14:35:01 UTC] Total Upkeep version: 1.14.6
[2020-10-29 14:35:01 UTC] Backup process initialized.
[2020-10-29 14:35:01 UTC] ——————————————————————————–
[2020-10-29 14:35:01 UTC] Starting dump of database…
[2020-10-29 14:35:01 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 77147848 (73.57 MB) / 80472000 (77 MB)
[2020-10-29 14:35:02 UTC] Database info: Array
(
[wptj_aal_products] => 0
[wptj_aal_request_cache] => 0
[wptj_actionscheduler_actions] => 40
[wptj_actionscheduler_claims] => 0
[wptj_actionscheduler_groups] => 3
[wptj_actionscheduler_logs] => 118
[wptj_addonlibrary_addons] => 1
[wptj_addonlibrary_categories] => 1
[wptj_aiowps_events] => 0
[wptj_aiowps_failed_logins] => 65
[wptj_aiowps_global_meta] => 0
[wptj_aiowps_login_activity] => 44
[wptj_aiowps_login_lockdown] => 19
[wptj_aiowps_permanent_block] => 1
[wptj_aps_social_icons] => 3
[wptj_apsl_users_social_profile_details] => 0
[wptj_b2s_post_sched_settings] => 0
[wptj_b2s_posts] => 328
[wptj_b2s_posts_drafts] => 0
[wptj_b2s_posts_favorites] => 0
[wptj_b2s_posts_network_details] => 5
[wptj_b2s_posts_sched_details] => 105
[wptj_b2s_user] => 1
[wptj_b2s_user_contact] => 0
[wptj_b2s_user_network_settings] => 2
[wptj_commentmeta] => 6
[wptj_comments] => 7
[wptj_ezoic_endpoints] => 0
[wptj_hustle_entries] => 13
[wptj_hustle_entries_meta] => 56
[wptj_hustle_modules] => 2
[wptj_hustle_modules_meta] => 13
[wptj_hustle_tracking] => 0
[wptj_imagify_files] => 135
[wptj_imagify_folders] => 1
[wptj_links] => 0
[wptj_mailchimp_carts] => 0
[wptj_mailchimp_jobs] => 0
[wptj_myCRED_log] => 0
[wptj_newsletter] => 1
[wptj_newsletter_emails] => 0
[wptj_newsletter_sent] => 0
[wptj_newsletter_stats] => 0
[wptj_newsletter_user_logs] => 0
[wptj_options] => 4618
[wptj_postmeta] => 28543
[wptj_posts] => 3491
[wptj_qss] => 444
[wptj_redirection_404] => 2041
[wptj_redirection_groups] => 2
[wptj_redirection_items] => 31
[wptj_redirection_logs] => 23
[wptj_revslider_css] => 109
[wptj_revslider_layer_animations] => 0
[wptj_revslider_navigations] => 0
[wptj_revslider_sliders] => 2
[wptj_revslider_slides] => 2
[wptj_revslider_static_slides] => 0
[wptj_sbi_instagram_feeds_posts] => 101
[wptj_sbi_instagram_posts] => 101
[wptj_shortpixel_folders] => 0
[wptj_shortpixel_meta] => 0
[wptj_shortpixel_queue] => 0
[wptj_term_relationships] => 6920
[wptj_term_taxonomy] => 2811
[wptj_termmeta] => 422
[wptj_terms] => 2811
[wptj_tm_taskmeta] => 0
[wptj_tm_tasks] => 0
[wptj_ufbl_entries] => 0
[wptj_ufbl_forms] => 0
[wptj_um_metadata] => 0
[wptj_usermeta] => 181
[wptj_users] => 2
[wptj_w3tc_cdn_pathmap] => 0
[wptj_w3tc_cdn_queue] => 0
[wptj_wc_admin_note_actions] => 13
[wptj_wc_admin_notes] => 11
[wptj_wc_category_lookup] => 1
[wptj_wc_customer_lookup] => 0
[wptj_wc_download_log] => 0
[wptj_wc_order_coupon_lookup] => 0
[wptj_wc_order_product_lookup] => 0
[wptj_wc_order_stats] => 0
[wptj_wc_order_tax_lookup] => 0
[wptj_wc_product_meta_lookup] => 0
[wptj_wc_reserved_stock] => 0
[wptj_wc_tax_rate_classes] => 2
[wptj_wc_webhooks] => 0
[wptj_wfblockediplog] => 40
[wptj_wfblocks7] => 4
[wptj_wfconfig] => 262
[wptj_wfcrawlers] => 79
[wptj_wffilechanges] => 0
[wptj_wffilemods] => 134029
[wptj_wfhits] => 89
[wptj_wfhoover] => 154312
[wptj_wfissues] => 5
[wptj_wfknownfilelist] => 134032
[wptj_wflivetraffichuman] => 0
[wptj_wflocs] => 1
[wptj_wflogins] => 123
[wptj_wfls_2fa_secrets] => 2
[wptj_wfls_settings] => 19
[wptj_wfnotifications] => 10
[wptj_wfpendingissues] => 5
[wptj_wfreversecache] => 20
[wptj_wfsnipcache] => 0
[wptj_wfstatus] => 1177
[wptj_wftrafficrates] => 0
[wptj_wonderplugin_carousel] => 1
[wptj_woocommerce_api_keys] => 0
[wptj_woocommerce_attribute_taxonomies] => 0
[wptj_woocommerce_downloadable_product_permissions] => 0
[wptj_woocommerce_log] => 0
[wptj_woocommerce_order_itemmeta] => 0
[wptj_woocommerce_order_items] => 0
[wptj_woocommerce_payment_tokenmeta] => 0
[wptj_woocommerce_payment_tokens] => 0
[wptj_woocommerce_sessions] => 3
[wptj_woocommerce_shipping_zone_locations] => 0
[wptj_woocommerce_shipping_zone_methods] => 0
[wptj_woocommerce_shipping_zones] => 0
[wptj_woocommerce_tax_rate_locations] => 0
[wptj_woocommerce_tax_rates] => 0
[wptj_wsluserscontacts] => 0
[wptj_wslusersprofiles] => 0
[wptj_yoast_indexable] => 5435
[wptj_yoast_indexable_hierarchy] => 289
[wptj_yoast_migrations] => 18
[wptj_yoast_primary_term] => 198
[wptj_yoast_seo_links] => 1802
[wptj_yoast_seo_meta] => 511
)[2020-10-29 14:35:07 UTC] Dump of database complete! $status = 1
[2020-10-29 14:35:07 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 77188840 (73.61 MB) / 93513504 (89 MB)
[2020-10-29 14:35:07 UTC] ——————————————————————————–
[2020-10-29 14:35:29 UTC] Database dump file added to file list: /home4/dealfin7/boldgrid_backup/dealfin7_kh7GmJj.20201029-143502.sql / 100095162 (95.46 MB)
[2020-10-29 14:35:29 UTC] Starting archiving of files. Chosen compressor: php_zip
[2020-10-29 14:35:29 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 163506656 (155.93 MB) / 301837936 (288 MB)Hi Nikki-
Thanks for the update! If the log ends there, it looks like the backup process might have been terminated early.
One thing you might try is switching your zip compressor from php_zip to System Zip if it’s available.
Navigate to Total Upkeep > Settings > Backup Process and you’ll see the setting there. You might also try reducing the compression level from the default 6 to a lower number.
Creating a backup uses a lot of resources, so it’s possible your host might be terminating the process to avoid going over Disk I/O limits or CPU limits, especially if your site is very large. Another tactic you can try if this is the case is to back up your database separately from your wp-content directory.
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