I’m not able to access my site through my e-mail that is set up for my website. It keeps sayng this is not a valid e-mail address.

Thank you for contacting us!

I am sorry to hear you are having issues with logging into your site. To get help with logging into your WordPress website, we recommend that you contact your hosting provider, as they will be able to easily assist you with your issue. The good news is that you are using a BoldGrid Partner Host, and should be able to easily obtain the assistance you need by contacting InMotion Hosting directly. Unfortunately, as a software provider, we do not have access to your server and would be unable to assist with the problem you are currently experiencing.

I did find an article in the InMotion Hosting Support Center that will guide you with resetting your WordPress admin password. Towards the bottom of the article, there are instructions on using phpMyAdmin to reset it in the database, and we do hope that helps you get your problem resolved.

Please let us know if you require any further assistance with your BoldGrid website, we would be happy to help out!