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I updated the boldgrid backup plugin and lost access to the dashboard.
Recovery mode is not working either.
This is the error that I received:
Fatal error: Cannot redeclare BoldgridLibraryUtilwp_rand()
(previously declared in
/home/nichos5/public_html/gengolingo.com/wp-content/plugins/boldgrid-backup/vendor/boldgrid/library/src/Util/Load.php:162)
in /home/nichos5/public_html/gengolingo.com/wp-content/plugins/boldgrid-backup/vendor/boldgrid/library/src/Util/Load.php on line 162
I have tried deactivating the plugin through cPanel, however, this results in crashing my website.
Any advice would be appreciated.
Thanks
Hello,
Thank you very much for letting us know about the bug caused by the recent update to the Backup plugin.
Our team has released a fix for this bug in the latest update, version 1.11.8
If you were unable to deactivate the Backup plugin using the automated recovery email, you should try disabling it via FTP/File Manager or WP-CLI to restore access to your Dashboard.
Once the plugin is disabled you should be able to download the newest update and reactivate the plugin.
Thank you for your understanding and we are sorry for any disruptions this bug has caused you. Please let us know if there is anything else that we can do to assist you.
https://www.boldgrid.com/support/wordpress-tutorials/disabling-a-plugin-with-ftp-or-file-manager/
https://www.boldgrid.com/support/wordpress-tutorials/disabling-a-plugin-with-wp-cli/
- The topic ‘After updating boldgrid backup, I can no longer access dashboard’ is closed to new replies.
