We can’t deactivate without killing the Yaviva.nl site

Hello Jesse Owens,

Thanks for your quick answer.
I checked teh settings, and they are like you said: Don’t cache pages for logged-in users.

But when we visit ou WordPress-page: https://yaviva.nl/wp-admin/nav-menus.php it does not show any menu’s. The website is alright, it is just in WordPress.

—
Can you help us with deactivating the W3TC plugin?
When we deactivate the W3TC plugin the website is gone and shows a 500 error on http://www.yaviva.nl.
Any ideas why?

Please let us know.

Best regards,
Nils Hilbers

Hello Jesse,

We want to deactivate the W3TC plugin on http://www.yaviva.nl.
So we followed your steps.

1. Deactivate W3 Total Cache manually.
2. delete the wp-content/plugins/w3-total-cache directory + the /wp-content/cache directory (using FTP)
3. Edit the .htaccess file: remove code between the lines commented #Begin W3TC and #End W3TC.

But now we get a HTTP ERROR 500 on the website.

Should we wait?

Please let us know.

Best regards,
Nils Hilbers

For your information.
Our wp-config.php file looks like this.

<?php
/**
 * Extra files & functions are hooked here.
 *
 * Displays all of the head element and everything up until the "site-content" div.
 *
 * @package Avada
 * @subpackage Core
 * @since 1.0
 */

// Do not allow directly accessing this file.
if ( ! defined( 'ABSPATH' ) ) {
	exit( 'Direct script access denied.' );
}

if ( ! defined( 'AVADA_VERSION' ) ) {
	define( 'AVADA_VERSION', '7.1.1' );
}

if ( ! defined( 'AVADA_MIN_PHP_VER_REQUIRED' ) ) {
	define( 'AVADA_MIN_PHP_VER_REQUIRED', '5.6' );
}

if ( ! defined( 'AVADA_MIN_WP_VER_REQUIRED' ) ) {
	define( 'AVADA_MIN_WP_VER_REQUIRED', '4.7' );
}

// Developer mode.
if ( ! defined( 'AVADA_DEV_MODE' ) ) {
	define( 'AVADA_DEV_MODE', false );
}

/**
 * Compatibility check.
 *
 * Check that the site meets the minimum requirements for the theme before proceeding.
 *
 * @since 6.0
 */
if ( version_compare( $GLOBALS['wp_version'], AVADA_MIN_WP_VER_REQUIRED, '<' ) || version_compare( PHP_VERSION, AVADA_MIN_PHP_VER_REQUIRED, '<' ) ) {
	require_once get_template_directory() . '/includes/bootstrap-compat.php';
	return;
}

/**
 * Bootstrap the theme.
 *
 * @since 6.0
 */
require_once get_template_directory() . '/includes/bootstrap.php';

/* Omit closing PHP tag to avoid "Headers already sent" issues. */

Hello Jesse,

Your code is now in the wp-config.php file.
But that doesn’t do anything.
Our PHP Memory Limit = still 156 MB
At least that is what the Avada System Status says.

– – –
We tried deinstalling W3TC
With your 3 steps, but no luck.
After that again the ERROR 500 on the website.

So we used a back-up, an now we are back where we started.

What else can we do?

Best regards,
Nils Hilbers

Hello Jesse,

We moved the website to a different server.
(Neostrada)

the PHP memory = 512 MB

Here are the new info:
WordPress Environment
Home URL: [?] https://yaviva.nl
Site URL: [?] https://yaviva.nl
WP Content Path: [?] /home/yaviva1q/public_html/wp-content
WP Path: [?] /home/yaviva1q/public_html/
WP Version: [?] 5.5.3
WP Multisite: [?] –
PHP Memory Limit: [?] 512 MB
WP Debug Mode: [?] –
Language: [?] en_US

Server Environment
Server Info: [?] Apache
PHP Version: [?] 7.4.12
PHP Post Max Size: [?] 8 MB
PHP Time Limit: [?] 0
PHP Max Input Vars: [?] 5000
ZipArchive: [?] ✔
MySQL Version: [?] 5.5.5
Max Upload Size: [?] 2 MB
DOMDocument: [?] ✔
WP Remote Get: [?] ✔
WP Remote Post: [?] ✔
GD Library: [?] 2.2.5

No error messages yet…..
I will keep you up to date.

Bye,

Nils Hilbers