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Hi, we were working on designing a website and got locked out of our account. We selected the forgot password option and entered our email to get a password reset and have not received one. We checked the spam folder too and nothing. Does anyone know how to get ahold of someone to fix this issue? Thanks!
Hi Felicia,
If you are having trouble manually logging in to one of your Cloud WordPress installations then the easiest way to get back into your website is to use the direct login button available for that website in BoldGrid Central.
Navigate to the Cloud WordPress section of BoldGrid Central once you are logged in to your account, and locate the Cloud instance you need to access. The first option available under Basic Controls is the Log In button and clicking that will take you directly to the dashboard for your Cloud installation.
Thanks! We’re in but having trouble with the menu feature. Every time we click on it we get an error msg.
Hi Felicia,
What is the error message you are getting when trying to customize your menus? One thing you can try is running any available updates for the theme and plugins used on your Cloud installation. It is possible that the error was fixed in a more recent version and installing the updates might allow you to start working with your menus as expected.
Running the updates worked, thanks! One more question please…we have a hosting account with inmotion that allows us to have 2 domains. We have one built and live and we started building this one to add to our account but somehow accidentally created a new Bold Grid account and started designing it before realizing it was not in the correct account. Is there a way to move it from the feliciablanski@gmail login to our thirst18bg account?
Also, our password for feliciablanski@gmail isn’t working again? Even though I just logged into it a minute ago, could the fact that both accounts have the same email but different logins and passwords?
I am happy to hear that running the updates fixed the issue with the menus Felicia!
The best way to move the website you started building under feliciablanski@gmail.com over to the your account with InMotion is to use our backup plugin Total Upkeep. We have a guide in our support center that demonstrates how to use Total Upkeep to migrate your Cloud WordPress installation over to a new hosting location and the instructions in that guide should help you get your website moved over to your InMotion web server.
The login information used to access BoldGrid Cental and the WordPress administrator dashboard for your Cloud WordPress website do not generally share the same password. An administrator login is created for your Cloud WordPress installation during the set up process and the password generated for that account is randomized. If you want to use the same password for both accounts then you will first need to log back into your Cloud WordPress installation using the Log In button found in BoldGrid Central. Once your in the WordPress administrator dashboard navigate to Users > All Users and select your user account from that list. Locate the Password section, change the password for your user account on that profile page, and save your changes to update the login information used for your WordPress dashboard.
Please let us know if you have any other questions for us!
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