Hi Kenny-
I’m sorry to hear about the trouble resetting your password, we’ll be happy to help. Keep in mind that while we create the software you use to build your site, we don’t have any access to your site or password- it’s your website that sends the email to reset your password.
The most common reasons not to get your reset email is that it was caught by a spam filter, or was sent to a different email address that the one you normally check. But not to worry, there are several ways you can get back into your dashboard. Check out this article with 5 ways to change your WordPress Password. Your hosting provider may also be able to help you reset your password.