Can’t Backup

Hi Juli-

I’m sorry to hear about the trouble backing up your site, as well as the missing backups, we’ll be happy to help.

The first thing to check is your backup log to see if we can spot the error that’s preventing you from completing your new backups. Navigate to Total Upkeep > Tools > Logs and look for the log with a name similar to archive-XXXXXXX.log that corresponds to the timestamp of your last backup attempt.

If you can paste that log here, we should be able to tell what’s going wrong or at least determine our next troubleshooting steps.

As for your existing backups being missing, if possible use your Host’s file manager or FTP to check your home directory for a folder called boldgrid_backup. If you see files there, but not in your WordPress Dashboard, it’s possible that your backup ID might have changed. Look for a file with a name similar to:
boldgrid-backup-12345678-my_backup_file.zip

In that example, your backup ID would be 12345678. Then, navigate to Total Upkeep > Backup Archives > Upload Backup and click the ? icon next to the sentence Have a large file to upload or want to use FTP? (?) and compare your backup archive’s ID with what’s displayed here, they should match. Rename your backup archives with that ID to get them to show up in your Dashboard again.