Hello Joshua,
Thank you for your inquiry and I am happy to assist you with this.
As I can see from the tests you have a lot of render-blocking CSS. This means that you should eliminate render-blocking CSS and that feature is available in W3 Total Cache after upgrading to Pro.
So yes in this case you need the Pro version for the plugin. As for our premium support, you can purchase Plugin Configuration or Performance Audit solution via the plugin in Performance>Support.
Thanks!