Backup Browser displays Empty Directory for Completed Backups

Hi Visuals-

Thanks for reaching out, and thanks for using Total Upkeep Premium for your WordPress backups. I’m sorry to hear about the empty backups you’re seeing in the browser.

You’re right- in a successful backup the last few lines should include a message that the zip file was successfully closed.

The most common reason that the backup log simply ends mid-process like that is that the backup process might have been terminated by your hosting provider for using too much of the server’s resources. Your site is fairly large (5.66 GB), so this could definitely be the issue.

One thing to do as an experiment is to run a “sanity check” backup, just to make sure everything is working. Here’s a quick video showing you how to do this:

If a small “sanity check” works, you might want to consider excluding your largest files from your regular backups, for example by excluding the wp-content/uploads folder. Here’s some more information about how to troubleshoot backups not completing.

Hi Visuals-

Good catch! You should definitely avoid backing-up backups from Updraft, large files and especially files that have already been compressed can use a lot of server resources.

We’re working on a few big improvements coming down the line to optimize Total Upkeep for better performance and experience, including some features to automatically detect large files, reduce resource usage, and improve the way it handles and notifies you about errors during the process.

These improvements are a pretty major change under the hood for the plugin, so we don’t have a precise timeline for when they’ll be production-ready yet, but look forward to Total Upkeep 2.0.