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Hi,
I received a debit from my bank today for £71.88 from W3 Edge Llc. I guess this is a subscription for W3 Total Cache. I don’t remember ding that but I have not had W3 Total Cache installed on my website for about a year. I think I installed in briefly. Anyway, I want to cancel but I have tried to login to your site with my business email and personal email but I can’t find a subscription. My card number ends in XXXX. Are you able to find this transaction and cancel and refund?
Hi Laurence-
Thanks for reaching out, I’m sorry about the unexpected charge.
This is a public Tech Support forum, so we can’t process billing requests here, but you can get in touch with our billing team directly by filling out this form.
I received a debit from my bank today for £71.88 from W3 Edge Llc. I guess this is a subscription for W3 Total Cache. I don’t remember ding that but I have not had W3 Total Cache installed on my website for about a year. I think I installed in briefly. Anyway, I want to cancel but I have tried to login to your site with my business email and personal email but I can’t find a subscription. My card number ends in XXXX. Are you able to find this transaction and cancel and refund?
Hello Laurence-
Did you get a chance to see my last reply? You can get in touch with our billing team directly at this address: https://w3-edge.com/contact
- The topic ‘Refund / Cancel Renewal’ is closed to new replies.
