Tagged: Post and Page Builder, Troubleshooting
- AuthorPosts
- March 3, 2022 at 8:47 am #48036QGuest
Hi:
I’m no longer able to edit our website using the visual editor. The tab doesn’t work no matter how many times I click on it. We’ve never had this issue before. Can you please help?
Thanks!
March 3, 2022 at 8:57 am #48051Brandon CKeymasterHi Q,
Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!
Sorry to hear your having problems viewing your visual editor. Often times when issues like this arise it’s due to a recent update or lack there of causing certain elements to clash. We would like to look more directly into this issue. Could you send us the URL of you website so that we can inspect a bit closer?
We look forward to hearing from you!
March 3, 2022 at 12:59 pm #48063QGuestThanks for looking into this Brandon. URL included above.
March 3, 2022 at 3:39 pm #48074Brandon CKeymasterThanks Q,
OK I see you’re using the Pavilion theme with BoldGrid Post and Page Builder for WordPress. It looks like you’re actually page content is still laid out correctly and that’s a good thing. Have you updated either recently? Or your WordPress core? If so, try using WP Rollback to rollback to a previous version where the Post and Page builder functionality was working properly.
I wanted to ask, did you notice this issue only on a singular page or is it present on all pages and posts in your theme?
- AuthorPosts
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