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Hello,
My website crashed, and I’m unable to access it after a recent WordPress update. I’m trying to log into my boldgrid account, but I seem to not remember my password. I’ve tried to the reset my password tool, but it’s not bringing me to a page where I’m able to reset my password. Could someone help me with that and also my crashed site please?Hi Louise-
Thanks for reaching out! I’m sorry to hear you can’t log in to work on your site but we’ll do everything we can to help.
While BoldGrid makes the software that runs your website, we don’t have any control over your account or your site. We do have a detailed guide on 5 different ways to get access to your site.
If you’re attempting to access your BoldGrid Central account you can click forgot password on the login page and have a password reset link sent to your email address.
If you’re having trouble logging into your WordPress website then the best thing to do is contact your web host InMotion Hosting for help regaining access to the website.
Since InMotion Hosting is one of our Premium WordPress Hosting providers, they can also assist you with getting access back to your site 24/7 via Phone Chat or Email.
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