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Posts
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Hi there,
Since i am not able to chat or get in contact with you, i guess i have to make a public forum post about this.
I purchased a license last year and now this license seems gone. But i’m not sure if it is expired or not connected anymore.
Hello,
I am sorry about the issue you are experiencing with the W3 Total Cache license and I am happy to assist you with this.
I found the subscription associated with your email, Jul 11, 2022 4:22 AM EDT and the license key is connected with your website.
Since this is a public forum I will not share information like the actual license key or your email/website.
If you are still experiencing this problem, please drop us a note directly via the plugin in Performance>Support, or via the website contact form.I hope this helps!
Thanks!
https://www.w3-edge.com/ seems to be down. And my fresh purchased license is no where to be found on BoldGrid. Is there anything to do about this? Since this makes our webshop really slow.
Hello,
As I’ve mentioned in the email via the W3 Total Cache support channel, and in the other forum topic, I’ve reset the active URL activated on 2022-07-11
Remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.
W3 Total Cache Pro should be active after these steps!
Thanks!
- The topic ‘W3 Total Cache Pro License issue’ is closed to new replies.
