Hi Diana,
Thanks for reaching out and thanks for using Crio Pro WordPress theme!
I wanted to ask, are you having trouble logging into your WordPress site itself or are you trying to access your BoldGrid Central account?
If you need help with a forgotten WordPress password you can refer to this article we created on the matter and we can also help with accessing your BoldGrid Central site a well.
I hope this helps! Please let us know if you have any other questions for us.