Hi Tracy thanks for reaching out,
I’m sorry this website does not appear to include any BoldGrid Products so we actually wouldn’t have the ability to do anything here.
What you should do is contact the web host of this site directly with your concern. I ran a who.is search and it looks like the site at the URL you linked in the thread is hosted by NameSili,LLC.
That might be a good place to start in resolving this matter. I hope this helps!