-
Posts
-
I have the plug in for page builder premium installed. The page interface shows up in a new word press login but not for my current wordpress account. I need help and to speak to someone as helps are not working.
Hi Matt,
Thanks for reaching out although I’m sorry to hear you’re having trouble accessing your BoldGrid Post and Page Builder premium features.
To begin troubleshooting lets make sure both WordPress your Post and Page Builder plugins are all updated to the latest version. You can confirm this from the “Updates” section of your WordPress dashboard.
It’s also important to have both the standard Post and Builder plugin as well as the Post and Page Builder premium extension installed and active on your site at the same time. If you’re only running the premium plugin that would also explain why you’re having trouble accessing your features.
I hope this helps Matt. We look forward to assisting you further with this.
I tried to install the regular plugin and get the following error: Installation failed: Destination folder already exists.
Hi Matt,
If you’re receiving that message it means that the plugin has already been installed. Make sure that both the standard plugin and the premium are both set to “Active” from the “Plugins” dashboard as well.
I am still having problems. I show the premium page builder installed not the regular one. If I try it tells me it is basically already installed.
I have used the help files sent and I do not see the page builder in the right hand menu at all. I cannot make it my preferred editor as it is not there. I don’t know if my premium version is attached to my particular WordPress account. If I start fresh it is all there just can’t edit what I have already created.
This back and forth in email is time consuming. Is there not anyone I can talk to?
Thanks Matt,
Sorry we don’t offer any phone or video chat support at this time. You can get more direct help from the premium support section of your BoldGrid Central account. With premium support you can give us permission to access your site and address the issue where it’s present.
From what you described it seems the standard Post and Page Builder might be installed but not “Activated”. Can you verify that both plugins are active on your WordPress site from the plugin dashboard?
I feel like we are going around in circles. I have tried to install both plug ins. Only the premium one is installed and active. When I try to install the other plug in I get that previous message.
I am happy to give you access as I need to do some major updates to my site and need this resolved.
I can definitely understand your frustration Matt.
Just wanted to make sure you understood the difference in the plugin status being “Active” as opposed to simply “Installed”.
If you would like to have us take a look reach out to premium support here and you can setup temporary access for us using a plugin like Temporary Login w/o Password.
Thanks Matt.
Here is the temporary login link: #
I used the noreply email since it required one. First Name: Brandon and Last Name: C
I hope you can fix it and find why I cannot use the page editor. I love it and it made it so easy to create pages as well as save me money and time since I run my own small business.
Hi Matt,
Sorry we can’t actually take any personal information like login credentials on this public facing forum. That’s why I encourage you to reach out to premium support.
If you’re unsure of how to access premium support you can follow this guide here to log in to your BoldGrid Central account then click the “Help” icon.
We look forward to assisting you further with this Matt!
I think I did it right but doesn’t seem any different then what we are doing. I need to speak to someone. I a now two weeks in to this process.
- The topic ‘Post and Page Builder premium plugin not functioning properly’ is closed to new replies.
