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Hi. I installed the free version of W3TC a few months ago and everything was going well. But this saturday, I enabled the auto-update for W3TC and something went wrong during updating. The plugin disappeared of my plugin list. And I have 2 errors messages :
– W3 Total Cache Error: files appear to be missing or out of place. Please re-install plugin or remove /home/poupeto/www/wp-content/advanced-cache.php.
– W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/poupeto/www/wp-content/object-cache.php.
So I tried to re-install the extension but I can’t do it. It seems that the plugin is still installed. The problem is that some functions of WP don’t work anymore (plugin search, media…).
I hope you will help me.
Thanks and sorry for my english.Hello Nicolas,
I am sorry about the issue you are experiencing and I am happy to help.
Please completely remove and re-install W3 Total Cache
To completely remove W3TC:
1. Purge Cache
2. Deactivate and Delete Plugin
3. Check the .htaccess File (make a backup)
W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
4. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete a w3-total-cache folder in wp-content/plugins/ (if exists)
5. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
6. Go to your wp dashboard and re-install W3 Total CacheLet me know if this helps!
Thanks!
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