Billing question about Crio Super theme and DreamHost

Posted on August 4, 2023 by

Tagged: Crio, License

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August 4, 2023 at 8:13 am #99916

Ashley VanSickle
Guest

Hi, I purchased a the crio supertheme on may 10th, 2023, however the supertheme never applied to any key attached to my account. Apparently this purchase doesn’t count as premium so I have to ask the question publicly here. 🙁

I’d like a refund, since I erroneously didn’t realize that my dreamhost account has premium keys.

Thanks

August 4, 2023 at 8:21 am #100015

Brandon C
Keymaster

Hi Ashley,

Thanks for reaching out although I’m sorry to hear there was some confusion with your Crio Pro WordPress theme license. You are correct, since you host with our premium partner DreamHost there was no need to actually purchase a new premium key.

In order to contact our premium forum and get this sorted out your just need to log in to your BoldGrid central account using the same credentials you’d use to log in to your DreamHost Web Hosting account. From there you can access the Premium BoldGrid forum where we can process your refund.

Thank you!
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