The BoldGrid Crio development team works tirelessly to provide you with high quality tools so you can create your website. However if you find yourself needing assistance, this guide will provide you with information on how to contact us regarding Support Requests, Feature Requests, Feedback, and Bug Reports.
Support for BoldGrid Crio:
- Answering technical questions about product features
- Assistance with reported bugs and issues
Support does not include:
- Customization services
- Installation services
If you have the Pro Extension
Pro users can submit tickets from BoldGrid Central.
- Fill out the form with details about the issue and submit
During normal business hours our response time is a few hours, but it can be longer on nights and weekends.
Submit Pro Support Ticket
Public Support for Crio
Do you have a bug report, feature request, or an issue you need help resolving? You can use the WordPress repo or Facebook Team Orange to get help from other BoldGrid users as well as our Support and Development team members. When using these methods, do not provide any credentials or private information, as it will be publicly visible.
Post on WordPress repo
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