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Good Morning, our company has been having inordinate amount of issues with your website. So we decided to just start fresh and start over. We purchased the premium account with our previous account, so we want to transfer it over to this new account. Could you please help us transfer the premium status and key over to this account. Thank you.
Hello and thanks for contacting us. You can follow the steps below to transfer the older key:
- Log into the new account.
- Select Add Existing Key
- Enter old key to transfer
I transferred it, and accepted the transfer from the other account, but when I go to add premium blocks, it still does not give me access.
I would like to be able to just transfer what I purchased to this new account because the previous account just stopped working on your end, forcing us to create a new account.
In the dashboard, please go to Settings > BoldGrid Connect and input the Premium key to ensure the transfer process completed.
As I stated before, the Premium key is transferred, I would like the whole premium package we paid for to be transferred as well.
If the guided process failed, I’d recommend submitting a support request through your BoldGrid Central account.
BoldGrid Central > Manage My Account > Support Request.
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