After installing Total Upkeep and creating a backup, my site became completely scrambled

Hi Mehrnaz,

I’m so sorry to hear you’re having issues with your website.  Installing and Total Upkeep and simply taking a backup should not effect your website at all so I’m wondering if something triggered your error for some reason.  To inspect we can review your logs and hopefully come up with a resolution.

To find and send over your Total Upkeep backup logs you can review the video below:

If the automated rollback didn’t work, but you do have a backup in your backup archives,  you can try manually restoring your backup:

• Download the Backup: Navigate to Total Upkeep → Backups and download the backup file to your local machine.
• Manual Restore:
  1. Access your WordPress installation via FTP or File Manager from your hosting control panel.
  2. Navigate to the wp-content/uploads/totalupkeep/backups directory and upload the downloaded backup file.
  3. Use the Restore option from the Total Upkeep plugin to manually restore this backup.

Thank you, we look forward to assisting you further with this!