Hi Ean-
Thanks for the reply! For some reason, the website URL didn’t come through. I looked up the account associated with your email, and I do see one site with the word “travel” in the domain name, but it looks like it’s got an “Under Construction” plugin active right now so I can’t actually see any of the content.
Since you use one of our Platinum WordPress Hosting partners, InMotion Hosting, you have a premium account. That means if you’d like, you can use Premium Support from your BoldGrid Central account, which is a private ticketing system if you need to share a bypass URL for your Under Construction plugin.