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I have a background photo on my website pages, however, the photo is not showing on my IPhone screen, just have white background instead. what would be the problem?
Hello,
Thanks for submitting a question background images not showing in BoldGrid phone view. The theme layouts change depending on the device. You can edit the behavior of the background images in the Customizer. Some themes magnify the background image and some may collapse it entirely depending on how other elements are situated on the page.
I advise using the phone device view while in the customizer, so you can edit the background elements and preview them at the same time.
Best,
Christopher M.
I’m having the same problem with magnification of the background image in the Vacation theme. While I’m working in the Customizer on the dashboard, and toggle between device views, it looks fine, but when I use my smart phone or tablet to view, it doesn’t work and the photo is magnified. mymoolelo.com
Christine D.
Hello,
If you can provide us the URL of your site and the image you are looking at we can take a look and see what it looks like on our end so we can try to advise you on what needs to be changed.
Best Regards,
Kyle M
Well, I created a BoldGrid account to submit a ticket for this exact same problem, but am caught in an endless loop of support center -> log in (new window) -> support center (new window) -> log in (new window) and so forth….
Hello Dan,
Thank you for contacting us. Sorry to hear about the experience you are having, we are looking into the login issues now. The login is just for tracking your BoldGrid Keys, we do not have a ticket system. But, you can always post a question here in our public forums anonymously.
I recommend testing with the Phone View option to verify how it will look. Can you provide a link to the site for us to test further?
Thank you,
John-Paul
Hi,
I’m experiencing a similar problem. My background is OK when I check it on the device previews when building the page.
The background is displayed nicely on iPhone and iPad but not on my android device. What could be the issue?
Website: wiwaxiagames.com
Hosting: inmotionhosting.com
Hello Nikola,
Apologies for the delay in this answer. For some reason, you were not re-directed to the new BoldGrid Support page when you asked your question. Questions that were not supposed to go this older system are being addressed. So, again, our sincere apologies for the confusion.
If the problem that you’re having is still an issue, please re-post your question in the new support page and it will be immediately answered.
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