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Trying to use Upkeep to backup site. This is my first use of the plugin for WP and the backup keeps failing. The log keeps repeating an issue; the last part of the log is below, can anyone help?
(…database backed up OK to this point. Then the following after “Backup Complete” keeps repeating many times, then message says backup failed…)
[2022-11-17 19:09:21 UTC] Cannot add signal handlers, pcntl_async_signals function does not exist.
[2022-11-17 19:09:21 UTC] Backup process running: Yes (pgid = 774172)
[2022-11-17 19:09:21 UTC] Chunk closed in 13.430979967117 seconds. 38% complete closing
[2022-11-17 19:09:21 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 65969688 (62.91 MB) / 93331072 (89 MB)
[2022-11-17 19:09:22 UTC] Chunk closed in 1.0720238685608 seconds. 39% complete closing
[2022-11-17 19:09:22 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 65969768 (62.91 MB) / 93331072 (89 MB)
[2022-11-17 19:09:24 UTC] Error zipping files with system zip: zip warning: Permission denied[2022-11-17 19:09:24 UTC] Finished closing the zip file.
[2022-11-17 19:09:24 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 63132008 (60.21 MB) / 93331072 (89 MB)
[2022-11-17 19:09:24 UTC] Starting to add db dump to the zip file.
[2022-11-17 19:09:24 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 63132008 (60.21 MB) / 93331072 (89 MB)
[2022-11-17 19:09:28 UTC] Last error: Array
(
[type] => 8
[message] => Undefined index: level
[file] => /home2/gpjsjrmy/public_html/wp-content/plugins/code-snippets/php/snippet-ops.php(505) : eval()’d code
[line] => 11
)[2022-11-17 19:09:28 UTC] Cannot add signal handlers, pcntl_async_signals function does not exist.
[2022-11-17 19:09:28 UTC] Backup process running: Yes (pgid = 774172)
[2022-11-17 19:09:31 UTC] Finished adding db dump to the zip file.
[2022-11-17 19:09:31 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 63132064 (60.21 MB) / 93331072 (89 MB)
[2022-11-17 19:09:31 UTC] Archiving of files complete!
[2022-11-17 19:09:31 UTC] Archiving of files did not complete successfully: Array
(
[error] => zip warning: Permission denied)
[2022-11-17 19:09:31 UTC] Archive filepath / size: /home2/gpjsjrmy/boldgrid_backup/boldgrid-backup-www.wags-web.org-c5a8b326-20221117-190738.zip / 1109927482 (1.03 GB)
[2022-11-17 19:09:31 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 63132432 (60.21 MB) / 93331072 (89 MB)
[2022-11-17 19:09:31 UTC] zip warning: Permission denied[2022-11-17 19:09:31 UTC] Backup complete!
[2022-11-17 19:09:31 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 30140904 (28.74 MB) / 93331072 (89 MB)
[2022-11-17 19:09:31 UTC] Last error: Array
(
[type] => 8
[message] => Undefined index: level
[file] => /home2/gpjsjrmy/public_html/wp-content/plugins/code-snippets/php/snippet-ops.php(505) : eval()’d code
[line] => 11
)[2022-11-17 19:09:31 UTC] Cannot add signal handlers, pcntl_async_signals function does not exist.
[2022-11-17 19:09:31 UTC] Backup process running: Yes (pgid = 774172)
[2022-11-17 19:09:36 UTC] Last error: Array
(
[type] => 8
[message] => Undefined index: level
[file] => /home2/gpjsjrmy/public_html/wp-content/plugins/code-snippets/php/snippet-ops.php(505) : eval()’d code
[line] => 11
)[2022-11-17 19:09:36 UTC] Cannot add signal handlers, pcntl_async_signals function does not exist.
[2022-11-17 19:09:36 UTC] Backup process running: No
[2022-11-17 19:09:42 UTC] Last error: Array
(
[type] => 8
[message] => Undefined index: level
[file] => /home2/gpjsjrmy/public_html/wp-content/plugins/code-snippets/php/snippet-ops.php(505) : eval()’d code
[line] => 11
)[2022-11-17 19:09:42 UTC] Cannot add signal handlers, pcntl_async_signals function does not exist.
Hi Hank,
Thanks so much for reaching out. I’m sorry to hear that you’re having problems creating backup with Total Upkeep but lets see if we can help you out.The first thing that I spot when I look over the log you provided is the permissions error. This is likely due to your file permissions with your host.
Additionally, moving down your error log. It looks like the pcntl_async_signals method is not enabled in the version of PHP currently running on your web server and enabling it should get rid of the error message. You might need to reach out to your hosting provider to see if one or both of these issues are something that they can handle for you.
Hopefully making that configuration change gets the backup schedule working again and let us know if there is anything else that we can do to help!
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