Backup failures Cannot close ZIP archive file ERR_HTTP2_PROTOCOL_ERROR

Posted on November 18, 2020 by

Viewing 4 posts - 1 through 4 (of 4 total)

Author

Posts

November 18, 2020 at 10:41 am #31535

Peter Bebb

Guest

Can anyone tell me how to fix these repeated errors?
Cannot close ZIP archive file “/home/perend5/boldgrid_backup/boldgrid-backup-www.perendie.com-9686228b-20201117-213521.zip”.
This site can’t be reached
The webpage at https://www.perendie.com/wp-admin/admin.php?page=boldgrid-backup-support might be temporarily down or it may have moved permanently to a new web address.
ERR_HTTP2_PROTOCOL_ERROR

November 18, 2020 at 11:55 am #31544

Keymaster

Hi Peter-

I’m sorry to hear about the repeated errors, we’ll be happy to help. Judging by this error, I’d speculate that you might be getting a timeout before the backup can complete zipping up. There’s two things you can try to improve this.

1. Try switching your backup compressor from php_zip to System Zip. Navigate to Total Upkeep > Settings > Backup Process and use the Compressor option to switch it.

2. Increase your PHP max_execution_time setting. You can usually find this in your cPanel account. Here are instructions from InMotion Hosting on how to change PHP Settings.

If you’re still having trouble after making these changes, can you reply back with your backup log from Total Upkeep > Tools > Logs so we can take a closer look?

November 18, 2020 at 2:46 pm #31549

Peter Bebb

Guest

When I try to download the backup BGTU2 to my computer, I get the following message:
This site can’t be reached
The webpage at https://www.perendie.com/wp-admin/admin.php?page=boldgrid-backup might be temporarily down or it may have moved permanently to a new web address.
ERR_HTTP2_PROTOCOL_ERROR

I can download it with cPanel’s File Manager straightaway. Why can I do this through Total Upkeep?

archive-1605697145.log
Close

[2020-11-18 10:59:05 UTC] PHP Version: 7.4.9
[2020-11-18 10:59:05 UTC] WordPress Version: 5.5.3
[2020-11-18 10:59:05 UTC] Total Upkeep version: 1.14.8
[2020-11-18 10:59:05 UTC] Backup process initialized.
[2020-11-18 10:59:06 UTC] --------------------------------------------------------------------------------
[2020-11-18 10:59:06 UTC] Starting dump of database...
[2020-11-18 10:59:06 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 67906560 (64.76 MB) / 68633944 (65 MB)
[2020-11-18 10:59:06 UTC] Database info: Array
(
    [gyidz_aiowps_events] => 0
    [gyidz_aiowps_failed_logins] => 0
    [gyidz_aiowps_global_meta] => 0
    [gyidz_aiowps_login_activity] => 77
    [gyidz_aiowps_login_lockdown] => 0
    [gyidz_aiowps_permanent_block] => 3
    [gyidz_commentmeta] => 18
    [gyidz_comments] => 110
    [gyidz_links] => 0
    [gyidz_options] => 378
    [gyidz_postmeta] => 573
    [gyidz_posts] => 669
    [gyidz_term_relationships] => 69
    [gyidz_term_taxonomy] => 11
    [gyidz_termmeta] => 41
    [gyidz_terms] => 11
    [gyidz_usermeta] => 52
    [gyidz_users] => 1
    [gyidz_wfblockediplog] => 84
    [gyidz_wfblocks7] => 1
    [gyidz_wfconfig] => 257
    [gyidz_wfcrawlers] => 53
    [gyidz_wffilechanges] => 0
    [gyidz_wffilemods] => 7910
    [gyidz_wfhits] => 282
    [gyidz_wfhoover] => 0
    [gyidz_wfissues] => 3
    [gyidz_wfknownfilelist] => 7910
    [gyidz_wflivetraffichuman] => 0
    [gyidz_wflocs] => 1
    [gyidz_wflogins] => 286
    [gyidz_wfls_2fa_secrets] => 0
    [gyidz_wfls_settings] => 19
    [gyidz_wfnotifications] => 1
    [gyidz_wfpendingissues] => 0
    [gyidz_wfreversecache] => 3
    [gyidz_wfsnipcache] => 1
    [gyidz_wfstatus] => 943
    [gyidz_wftrafficrates] => 0
    [gyidz_wpfm_backup] => 0
    [gyidz_yoast_seo_links] => 1
    [gyidz_yoast_seo_meta] => 1
)

[2020-11-18 10:59:09 UTC] Dump of database complete! $status = 1
[2020-11-18 10:59:09 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 67905440 (64.76 MB) / 70477376 (67 MB)
[2020-11-18 10:59:09 UTC] --------------------------------------------------------------------------------
[2020-11-18 10:59:14 UTC] Database dump file added to file list: /home/perend5/boldgrid_backup/perend5_wp424.20201118-105906.sql / 7323625 (6.98 MB)
[2020-11-18 10:59:14 UTC] Starting archiving of files. Chosen compressor: php_zip
[2020-11-18 10:59:14 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 73495408 (70.09 MB) / 74141944 (71 MB)
[2020-11-18 10:59:19 UTC] Total files / size archived: 8285 / 2081331348 (1.94 GB)
[2020-11-18 10:59:19 UTC] Starting to close the zip file.
[2020-11-18 10:59:19 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 73676536 (70.26 MB) / 74141944 (71 MB)
[2020-11-18 11:59:29 UTC] Finished closing the zip file.
[2020-11-18 11:59:29 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 73676440 (70.26 MB) / 74141944 (71 MB)
[2020-11-18 11:59:30 UTC] Last error: Array
(
    [type] => 8
    [message] => mysqli_query(): send of 433 bytes failed with errno=32 Broken pipe
    [file] => /home/perend5/public_html/wp-includes/wp-db.php
    [line] => 2033
)

[2020-11-18 11:59:30 UTC] Archiving of files complete!
[2020-11-18 11:59:30 UTC] Archive filepath / size: /home/perend5/boldgrid_backup/boldgrid-backup-www.perendie.com-9686228b-20201118-105914.zip / 1609711486 (1.50 GB)
[2020-11-18 11:59:30 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 73676608 (70.26 MB) / 74141944 (71 MB)
[2020-11-18 11:59:30 UTC] Starting sending of email...
[2020-11-18 11:59:36 UTC] wp_mail_failed: Array
(
    [wp_error] => WP_Error Object
        (
            [errors] => Array
                (
                    [wp_mail_failed] => Array
                        (
                            [0] => SMTP Error: Could not authenticate.
                        )

                )

            [error_data] => Array
                (
                    [wp_mail_failed] => Array
                        (
                            [to] => Array
                                (
                                    [0] => p[redacted]
                                )

                            [subject] => Backup completed for www.perendie.com
                            [message] => Hello,

A backup archive has been created for www.perendie.com.

Backup details:
Estimated Pause: 3.58 seconds
Duration: 3624.70 seconds
Total size: 1.94 GB
Archive file path: /home/perend5/boldgrid_backup/boldgrid-backup-www.perendie.com-9686228b-20201118-105914.zip
Archive file size: 1.50 GB
Compressor used: php_zip
Backup triggered by: p[redacted]
FILE AND FOLDER SETTINGS
Included: WPCORE,/wp-content
Excluded: .git,node_modules

DATABASE SETTINGS
Tables Excluded: None

You can manage notifications in your WordPress admin panel, under Total Upkeep settings.

For help with restoring a Total Upkeep archive file, please visit: https://www.boldgrid.com/support/advanced-tutorials/restoring-boldgrid-backup/

Want to store your backups on Google Drive and Amazon S3, restore individual files with just a click, and have access to more tools? Get Total Upkeep Premium! - https://www.boldgrid.com/update-backup?source=bgbkup-email

Best regards,

The Total Upkeep plugin


                            [headers] => Array
                                (
                                    [X-Mailer] => PHP/7.4.9
                                )

                            [attachments] => Array
                                (
                                )

                            [phpmailer_exception_code] => 0
                        )

                )

        )

    [last_error] => Array
        (
            [type] => 8
            [message] => mysqli_query(): send of 433 bytes failed with errno=32 Broken pipe
            [file] => /home/perend5/public_html/wp-includes/wp-db.php
            [line] => 2033
        )

)

[2020-11-18 11:59:37 UTC] Sending of email complete! Status: 
[2020-11-18 13:22:55 UTC] Last error: Array
(
    [type] => 8
    [message] => mysqli_query(): send of 1553 bytes failed with errno=32 Broken pipe
    [file] => /home/perend5/public_html/wp-includes/wp-db.php
    [line] => 2033
)

[2020-11-18 13:22:56 UTC] Backup complete!
[2020-11-18 13:22:56 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 74372176 (70.93 MB) / 83807696 (80 MB)

November 18, 2020 at 2:58 pm #31563

Keymaster

Hi Peter-

Going off this log, it does look like this was a successful backup, and I’m glad to hear that you can download it from your cPanel. It’s likely that your PHP settings aren’t allowing the download size of 1.5G, causing the error when you’re trying to download your backup through the plugin.

To fix this, first make sure you’ve increased your max_execution_time as I advised above, but also check your post_max_size setting and make sure it’s larger than your backup size. Since this one was 1.5G, you might choose 2000M as a good starter point for your post_max_size.

Author

Posts

Viewing 4 posts - 1 through 4 (of 4 total)

The topic ‘Backup failures Cannot close ZIP archive file ERR_HTTP2_PROTOCOL_ERROR’ is closed to new replies.