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Posts
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Hello,
I just bought Total Upkeep today. I have SiteGround, WordPress, Avada Theme. I thinned out some content, upgraded my hosting plan, established PhP and SSH connections – still can’t get it to work. It seems to fail on preparing to close the zip file.
[2022-11-16 20:19:04 UTC] Dump of database complete! $status = 1
[2022-11-16 20:19:04 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 134793992 (128.55 MB) / 138400488 (132 MB)
[2022-11-16 20:19:04 UTC] ——————————————————————————–
[2022-11-16 20:19:07 UTC] Last error: Array
(
[type] => 2
[message] => filemtime(): stat failed for /home/customer/www/musikinesis.com/public_html/institute4jaquesdalcroze
[file] => /home/customer/www/musikinesis.com/public_html/wp-admin/includes/class-wp-filesystem-direct.php
[line] => 478
)[2022-11-16 20:19:07 UTC] Database dump file added to file list: /home/customer/boldgrid_backup/musikine_wor1.20221116-201903.sql / 42752703 (40.77 MB)
[2022-11-16 20:19:07 UTC] Starting archiving of files. Chosen compressor: php_zip
[2022-11-16 20:19:07 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 154411736 (147.26 MB) / 159770640 (152 MB)
[2022-11-16 20:19:10 UTC] Total files / size archived: 29259 / 3418641392 (3.18 GB)
[2022-11-16 20:19:11 UTC] Starting to close the zip file.
[2022-11-16 20:19:11 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 154902840 (147.73 MB) / 159770640 (152 MB)
[2022-11-16 20:19:15 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:19:20 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:19:25 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:19:30 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:19:35 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:19:40 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:19:45 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:19:50 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:19:56 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:20:00 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:20:05 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:20:10 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:20:15 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:20:20 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:20:25 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:20:30 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:20:35 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:20:40 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:20:45 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:20:50 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:20:55 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:21:00 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:21:05 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:21:10 UTC] Backup process running: Yes (pgid = 24940)
[2022-11-16 20:21:15 UTC] Backup process running: NoHow to fix this?
Hi Monica,
Thanks so much for reaching out. I’m sorry to hear that you’re having problems creating backup with Total Upkeep but lets see if we can help you out.
Generally when Total Upkeep backups fails without detecting any errors it means that the backup process was terminated directly by the web server, usually because of resource consumption.
One feature that we added to our WordPress backup plugin is the ability to change the compressor used for generating backup files which allows it to work in a variety of hosting environments.
What I would recommend you should try is changing the compressor type used for generating backup files. In most cases changing the Backup Compressor settings to use System Zip allowed most users to get backups working correctly.
Please let us know if the problem persists after switching to System Zip or if you have any other questions for us, we are always happy to help!
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