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  • #86902
    Robert Clark
    Guest

    Hi,

    I see today (April 26) that you are billing me $99 for W3 Total Cache (through PayPal). It is a pending transaction. I recall ordering this a year ago for a website I no longer operate. I do not want this renewal. Can you please stop or reverse this charge? I’m not exactly sure of the website name I ordered this for a year ago – as I started a few at that time and none are continuing. It might have been

    I’m unable to log in and make this request through my account – I tried various email addresses and failed. Can you please help me?

    Thank you
    Robert Clark

    #86911

    Hello Robert,

    Thank you for reaching out.
    I’ve removed all the sensitive information since this is a public forum. Please reach out directly via the W3 Total Cache support channel in Performance>Support or via the website contact form, and provide the instructions about your subscription so we can check this for you.
    Thanks!

Viewing 2 posts - 1 through 2 (of 2 total)
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