Blank edit page

Hi Shonte-

Thanks for reaching out, I’m sorry for the frustrating error editing your WordPress Page with the Post and Page Builder.

This is the first time we’ve had an error report like this, so I’d like to try a few general troubleshooting steps first:

1. Make sure all your plugins are up-to-date, especially ones that modify the editor page, like Post and Page Builder and BoldGrid Easy SEO.
2. I checked out the website you sent privately, and it looks like you’re running a pretty old version of PHP, 5.6.39. If you’re able to, switch to a more modern version of PHP, 7.3 if possible. Here are instructions to do this on InMotion Hosting.
3. While you’re on the editor page, see if you can switch to the Text Editor and then back to the Visual Editor.
4. Try using a different browser, i.e. Chrome if you normally use Firefox, or vice-versa.

Since you’re hosting with InMotion Hosting, you have a premium BoldGrid Account included with your hosting subscription. If these steps don’t resolve the issue for you, consider submitting a premium support request in your BoldGrid Central account so we can troubleshoot further.

• This reply was modified 4 years, 5 months ago by Jesse Owens.
• This reply was modified 4 years, 4 months ago by Jesse Owens.