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I’ve been trying to update my website for a couple days now (adding new pages and new blocks to existing pages) but I’m not able to get the GridBlocks to load, I’m also not able to “Add Media” or really add anything significant to any of the pages at this point. Can you help? Amy [personal details redacted]
Hi Amy-
From what you’ve described, it sounds like there is a JavaScript conflict in your editor. If you can, do me a favor and use your browser console to check for any errors, and let me know what you see.
Here’s a short video on how to use your browser console to check for errors. Open your console, and then try to edit a page and add blocks, and let me know which errors you see.
Hey Jesse,
Thanks for getting back to me, here’s a screen shot of the JavaScript on basically a blank page with a tiny bit of text that I want to add blocks into.
Thanks again
Amy Hoehner
Hi Amy!
Thanks for the screenshot! In this shot, you’re looking at the elements on the page, rather than the error console. Click on the red (X) with the number 11 next to it, those will be the errors we need to see to find out what’s causing the issue.Hey Jesse, Sorry about that. I hope this screenshot gets you the information in Java that you need to know. https://ibb.co/ftXQDBh https://ibb.co/b5fpTfK https://ibb.co/CWymBYh Amy
Hi Amy-
Thanks a lot! That does help. One thing that jumps out to me is that some Scripts and Styles are being loaded over HTTP instead of HTTPS, which is causing your browser to refuse to load them.That’s pretty odd considering your site has a valid SSL certificate on the front-end and no errors are showing there. As a first troubleshooting step, try installing and activating the Really Simple SSL plugin to make sure all your assets are being loaded securely.
Seems like we’re on the right track to fixing issues, as I only have 4 errors now (screenshot) but I’m still not able to get the Add Block button to do anything. Should I consider changing themes?
https://ibb.co/fYppSZ6
https://ibb.co/R2sy4ybAmy
Hi Amy!
Good to hear we’re making progress. Looking a little more closely, it seems like you might be using both the Post and Page Builder, along with the WPBakery “Visual Composer.”Are you actively using both page builders? If not, I’d recommend deactivating WPBakery and the “Visual Composer Extensions CQ Bundle.”
In order to be sure though, can you right-click on your console, and click Save As, and then copy and paste the text from the log file here? That will give me some more details that aren’t in the screenshots.
Hey Jesse,
Here’s my console when I’m on the dashboard/pages page. When I’m on a page trying to edit the errors are much longer (too long to upload here, just gave me an error message and had me make a new reply)
Thanks again for your help!!
VM4143:1 Uncaught SyntaxError: Unexpected end of JSON input
at JSON.parse ()
at Function.n.parseJSON (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:4)
at edit.php?post_type=page:1854
n.parseJSON @ load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:4
(anonymous) @ edit.php?post_type=page:1854
edit.php?post_type=page:1 [DOM] Found 2 elements with non-unique id #post_parent: (More info: https://goo.gl/9p2vKq)
?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
g @ ?v=2.0:6
T @ ?v=2.0:6
j @ ?v=2.0:6
?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
g @ ?v=2.0:6
T @ ?v=2.0:6
j @ ?v=2.0:6
?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
g @ ?v=2.0:6
T @ ?v=2.0:6
j @ ?v=2.0:6Hi Amy-
Sorry about the trouble posting the long error message, I’m working on how to increase that limit.
I’m not certain this error is causing the problems, but it seems to be related to Jetpack and your connection to WordPress.com. There’s a very old thread about this error on the Jetpack forums and there are two possible fixes mentioned in that thread:
- Log out and back into your WordPress.com account
- Navigate to your Jetpack Modules Page (this link will take you directly there) and disable the Notifications module
If those steps don’t resolve the issue, I’d like to dig deeper in a premium support ticket where you’ll be able to paste the entire error log.
Just to update anyone who might find this thread, we discovered Javascript conflicts with both the WPBakery Visual Composer and the Essential Grid Gallery plugins.
Since WPBakery and Essential Grid offer the same functionality as BoldGrid’s Post and Page Builder and BoldGrid Gallery, we disabled those plugins and Amy’s blocks are loading correctly now.
- The topic ‘Blocks not loading’ is closed to new replies.
