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Dear Sirs, I have subscribed to the Premium Connect Key and Crio SuperTheme in May 28! Until today I am unable to confirm my account, get any response to my tickets or get the premium key! This is just crazy! PLEASE support in this matter! the Login ID should be [redacted]@gmail.com It is SUPER SUPER URGENT! I think I deserve compensation for this! Its really unacceptable!
Hello Hisham-
I’m very sorry to hear about the frustrations, I know getting into your BoldGrid Central account and using your new purchase is an important step getting your websites up and running.
If you’re not seeing the account confirmation or password reset emails, be sure to also double-check your Spam inbox, and whitelist emails from boldgrid.com in your email client.
I checked out the email address you’re using, and it does appear that the account was confirmed. Since you’re using a gmail.com address, you can also use the option to Sign In with Google to avoid setting up a new password to remember.
If you’re still not able to get in and use your Premium Support options, you can also send an email to support[at]boldgrid.com and we’ll be happy to assist you further.
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