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- January 27, 2018 at 2:20 pm #23085Anonymous UserMember
BoldGrid Connection Issue
There was an issue reaching the BoldGrid Connect server. Some BoldGrid features may be temporarily unavailable. Please try again in a moment.If the issue persists, then please feel free to check our BoldGrid Status page.
I have been recieving this error for the last few days. I’ve tried renaming the plugins file as suggested somewhere else but nothing has worked so far. When I access my cpanel file manager there is an error log that says :
[27-Jan-2018 18:05:07 UTC] Boldgrid_Inspirations_Update::update_api_data: Failed to get valid updated boldgrid_api_data. Array ( [uri] => /api/plugin/check-version [$boldgrid_api_data] => stdClass Object ( [status] => 403 [message] => Unauthorized [result] => stdClass Object ( Please help!
January 29, 2018 at 12:19 pm #23086KyleMemberHello,
Thanks for contacting us about your connection issue. It looks like its showing a 403 error which is usually related to permissions. I would recommend checking to ensure the file permissions are correct, If that does not solve the issue I would recommend uploading a fresh copy of the plugin files.
Best Regards,
KyleM
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