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I am building the website noted above and several icons are missing from the Post and Page Builder Instance Menu. Doesn’t seem to be a way to upload a couple screenshot images.
Basically, it’s the “Add Block Component”; “Background”; and “Column Shapes” icons.
Does anyone know what this issue may be?
TIA, Jean
Hi Jean-
Thanks for reaching out, I’m sorry to hear about the missing menus and controls. If you would like to share screenshots, you can use a service like imgbb.com to host the images and post the links here.
Generally speaking, the behavior you’re describing is usually caused by a JavaScript error, most often caused by a conflict with another plugin you’re using. Can you navigate to Tools > Site Health > Info and copy-and-paste the Active Plugins section here so we can see if we can replicate the issue you’re seeing?
Another thing that might help determine the cause of the conflict is checking your browser’s error console while you’re using the Post and Page Builder to see if we can spot the actual error that’s occurring. Here’s a quick video on how to use your browser’s error console:
Thank you for your reply Jessie – here are the links to the images showing the issue with BoldGrid icons not showing:
Here are the active plugins:
Active Plugins (11)
BoldGrid Easy SEO Version 1.6.9 by BoldGrid <support@boldgrid.com> | Auto-updates disabled
Font Awesome Version 4.0.0-rc21 by Font Awesome | Auto-updates disabled
Forminator Version 1.14.7 by WPMU DEV | Auto-updates disabled
NextGEN Gallery Version 3.5.0 by Imagely | Auto-updates disabled
Post and Page Builder Version 1.14.0 by BoldGrid <support@boldgrid.com> | Auto-updates disabled
Responsive Accordion And Collapse Version 2.2.2 by wpshopmart | Auto-updates disabled
Total Upkeep Version 1.14.10 by BoldGrid | Auto-updates disabled
UpdraftPlus – Backup/Restore Version 1.16.46 by UpdraftPlus.Com, DavidAnderson | Auto-updates disabled
Wonder Slider Lite Version 12.8 by Magic Hills Pty Ltd | Auto-updates disabled
Wordfence Security Version 7.4.14 by Wordfence | Auto-updates disabled
WP Maintenance Mode Version 2.3.0 by Designmodo | Auto-updates disabledAnd here are the errors that come up when viewing the console in Firefox 84.0.2:
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/classes/color-classes.scss
Line Number 1, Column 1: color-classes.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/buttons.scss
Line Number 1, Column 1: buttons.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/_options.scss
Line Number 1, Column 1: _options.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/types/_3d.scss
Line Number 1, Column 1: _3d.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/types/_border.scss
Line Number 1, Column 1: _border.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/types/_borderless.scss
Line Number 1, Column 1: _borderless.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/types/_dropdown.scss
Line Number 1, Column 1: _dropdown.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/types/_glow.scss
Line Number 1, Column 1: _glow.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/types/_groups.scss
Line Number 1, Column 1: _groups.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/types/_longshadow.scss
Line Number 1, Column 1: _longshadow.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/_mixins.scss
Line Number 1, Column 1: _mixins.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/types/_raised.scss
Line Number 1, Column 1: _raised.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/types/_shapes.scss
Line Number 1, Column 1: _shapes.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/types/_sizes.scss
Line Number 1, Column 1: _sizes.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/types/_wrapper.scss
Line Number 1, Column 1: _wrapper.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/_layout.scss
Line Number 1, Column 1: _layout.scss:1:1
XML Parsing Error: not well-formed
Location: http://example.com/wp-content/plugins/post-and-page-builder/assets/scss/color-palette-scss/buttons/_base.scss
Line Number 1, Column 1: _base.scss:1:1Thank you for your help, Jean
Hi Jean-
Thanks a lot for the info! Those XML Parsing Error issues only show up in Firefox, and they can be safely ignored.
I was able to replicate the same issue you see when I used the Post and Page Builder together with NextGEN Gallery.
The good news is that it seems to be a “cosmetic” error, the buttons all still work in my testing. Please let me know if I’m wrong about that.
I’ve created a bug report for our developers to get this resolved in a future release.
You are correct – the icon images are missing but the links are still there, and work.
Thank you for following up and the info about NextGen.
Jean
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