Boldgrid plugin seems to be missing, but can’t be installed

Dear BoldGrid support,

When we recently tried to edit a page at one of our Boldgrid sites, it seems like it’s not using the Boldgrid editor at all, even though we built the site using Boldgrid.

For example, when I’m at a normal Boldgrid site, on the Edit page it usually shows the Boldgrid logo in the upper left; and also in the upper right it says: Editor: Post and Page Builder (which is the Boldgrid product) … like here:

https://www.dropbox.com/s/h8lpx80tnkbcgtz/Screen%20Shot%202021-02-20%20at%207.29.18%20PM.png?dl=0

But none of those things show at the site where the issue exists:

https://www.dropbox.com/s/h8lpx80tnkbcgtz/Screen%20Shot%202021-02-20%20at%207.29.18%20PM.png?dl=0

When I go back to the “All Pages” view, this message shows at the top of the screen:

This theme recommends the following plugin: Post and Page Builder … as you can see here

https://www.dropbox.com/s/kz89bv8vueh3i6o/Screen%20Shot%202021-02-20%20at%207.32.32%20PM.png?dl=0

Below that message, I clicked the text link to install the plugin. Then it asked me to first do a backup, which I did:

https://www.dropbox.com/s/1rwood42ucgfy4l/Screen%20Shot%202021-02-20%20at%207.34.15%20PM.png?dl=0

Then a screen came up with an text link for Install, which I clicked. Then I got this error message:

Downloading installation package from https://downloads.wordpress.org/plugin/post-and-page-builder.zip…

Unpacking the package…

Installing the plugin…

Destination folder already exists. /home/fortheearth/climateresponsibility.net/wp-content/plugins/post-and-page-builder/

Plugin installation failed.

TGMPA v2.6.1

Return to Required Plugins Installer

—-

That indicates that the plugin already is there, and thus it can’t install it again.

Next, in the left menu, I clicked the Plugin Editor tab simply to take a look (and not make any changes). Once there, I selected the Post and Page Builder premium plugin and it shows this:

https://www.dropbox.com/s/raedfcc580q130u/Screen%20Shot%202021-02-20%20at%207.40.56%20PM.png?dl=0

Please notice that at the end of this, it says “active” –

Editing post-and-page-builder-premium/post-and-page-builder-premium.php (active)

… so not only is the plugin already there, but it appears to be active.

Yet the All Pages screen says we should add the plugin … plus the Edit page doesn’t show the plugin. Please explain to me what steps I should do to fix this issue.

Thanks