- Posts
Hi, today when trying to edit a post, the editor toolbar is not displaying correctly. The content in ‘visual’ view is narrow and over to the side of the screen and the toolbar covers many of the options. I checked the console and see multiple versions of:
WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:
w @ public-api.wordpress.com/:16
?v=2.0:16 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:Help please.
DaveHi Dave,
Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress. I’m sorry to hear you’re having issues with the page editor.
Is the problem limited to one page that you’re attempting to edit or is the issue present on all pages and post? Has it effected your live site in anyway? I’m browsing the site now and all elements seem to be intact so that’s a good sign.
One possibility is that the in the recent update of Post and Page Builder we rolled out a new full screen editing feature. It’s possible that this new feature might have caused the issue with the editor as well. To address it, download the WP Rollback plugin and switch Post and Page Builder back to the previous version before your last update.
I hope you find these suggestions helpful!
If you send us a screenshot of your page editor through ImgBB it would give us a better understanding of the issue your dealing with. Then we’d be better equip to offer our suggestions.
I hope this helps!
Hi Brandon,
I had the same problem as Dave so took your advice and WP Rollbacked to ver 1.14.2 and the edit Page worked normally again. Definitely something not right with ver 1.15.0.
Thanks Steven, yes this issue was recently brought to our attention after rolling out the new full screen editor feature. The dev team has been notified and they’re working on a patch for it. Sorry for any inconvenience it may have caused.
Hi Brandon
Thanks for the helpful support. I rolled the version back as you suggest and now it is working just like Steven reports.
Thanks
DaveHi Brandon
Rolling back to version 1.14.2 worked for me too. Looking forward to your update and thanks for the useful support.
DaveHi Brandon
Thanks for the support – rolling back to earlier version worked for me too.
DaveHi Dave,
I’m happy to hear the rollback corrected the issue. We should be addressing it in an upcoming patch release. Sorry for any inconvenience it may have caused you.
Hi Steven!
We have received a number of reports from other users about this issue with the Post and Page Builder 1.15.0 release, but so far we have been unable to replicate the problem on our end.
Our current theory is that there is some kind of plugin conflict responsible for the issue and we would appreciate it if you could send us a list of all the plugins installed on your website so we can conduct some additional testing.
Thank you for the help Steven, hopefully we get this one figured out soon!
Hi
These are the plugins we have on our site:
Akismet Anti-Spam
AudioIgniter
BoldGrid Easy SEO
BoldGrid Gallery
BoldGrid Inspirations
Hello Dolly
Hide Featured Image
Jetpack
Loginizer
MaxButtons
Nginx Helper
Post and Page Builder
Post and Page Builder Premium
Post Types Order
Recent Posts Widget Extended
Total Upkeep
Total Upkeep Premium
WP AutoTerms
WP Maintenance Mode
WP Rollback
WP Statistics
WPForms Lite
WPtouch Mobile PluginCheers
DaveThanks Dave, We really appreciate you sending over your plugin list!
This will allow us to replicate the issue and hopefully identify the bug. We should have a patch coming soon. Don’t hesitate to reach back out for an update.
Hi Brandon
Can you give a progress update on this issue please? I did the rollback as suggested which did make the plugin work but also broke various links between other parts of the site.
When can we expect a patch?
Dave
Hi Dave,
We don’t have an official date for the patch. Still expecting it soon (within the next month or so).
I have been made aware of another work-around. You can try restoring the latest version of the plugin. If the problem persist in the page editor try deactivating Post and Page builder and then immediately reactivating it, clear your cache, then refresh the editor.
We’ve been told this work-around has restored functionality for some customers. I hope you’re one of them!
Let us know if this method works for you.
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