BoldGrid Post and Page Builder is not Functioning Correctly

Hi Stuart,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress. I’m sorry to hear you’re having issues with the page builder.

Is the problem limited to one page that you’re attempting to edit or is the issue present on all pages and post? Has it effected your live site in anyway? I’m browsing the site now and all elements seem to be intact so that’s a good sign. It cold be tied to caching or permalinks needing to be reset although that’s not particularly likely if you’re not having issues on the front end of the site as well.

Would you mind sending us a screenshot of your page editor through ImgBB so we can get a better understanding of the issue your dealing with. Then we’d be better equip to offer our suggestions.

We look forward to hearing from you.

Thanks for the screenshot Stuart. That is really weird, whatever is causing your editor to display that way is effecting the editor as well as the TinyMCE Icon.

I have a couple of suggestions (and I’m really only guessing here), I see that you’re using the Minimize Pro theme and they have their own page builder. It’s possible that their page builder is conflicting the the BoldGrid Post & Page builder. If that’s the case find any plugins that are likely associated with Minimize Pro’s out of the box builder. If you could send us a list of your active plugins we could give you our thoughts on which one’s you should try deactivating.

Another possibility is that the in the recent update of Post and Page Builder we rolled out a new full screen editing feature. It’s possible that this new feature might have caused the issue with the editor as well. To address it, download the WP Rollback plugin and switch Post and Page Builder back to the previous version before your last update.

I hope you find these suggestions helpful!

Yes Stuart, I think you are right. Page and Post builder has a suite of BoldGrid themes like Crio Pro WordPress theme that it’s developed more specifically for. On the rare occasion that we introduce a feature this big there’s always a chance it might clash with 3rd Party themes like your Minimize Pro theme.

Now that we have a better grasp on the issue I’d expect it to be addressed in a December or January patch release. We do apologize for any inconvenience is causing you.

Awesome Stuart, we definite appreciate your patience and understanding!