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Hello, when I go to edit a page on my website with the Boldgrid page editor, the visual tab is completely blank. I can select the text tab and see the page code, but I cannot edit the blocks visually in the visual tab at all, nothing shows up. Any help would be appreciated!
Hi Nick-
It sounds like you’re getting some kind of JavaScript error that’s preventing the BoldGrid Post and Page Builder from loading. Most often, this is due to a plugin conflict.
One thing that can help us determine what might be the cause is to check your browser’s error console when you try to load the editor. Here’s a short video on how to use your error console.
Another possibility is that some plugins might be out-of-date. WordPress has released a few updates in the last couple of months that changed the core jQuery JavaScript library, and many plugin authors (ourselves included) needed to update our plugins to work with the new version. Make sure that all your plugins and your theme are up-to-date.
Another thing you can try is to deactivate plugins one-by-one to see if the issue resolves. Start with any plugins that add functionality to the editor screen, because they’ll be most likely to interfere with the editor.
Firstly, thank you so much for such a fast reply!
I found this error message.
I had already updated all the plugin and theme so I don’t think it’s that….?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
Thanks again.
NickHave tracked down a plug-in that appeared to be creating the issue…
A WP plugin call Helpie FAQ – thanks for your help.
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