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My website was working fine, then suddenly all the page buttons vanished. The button
text is still visible, and the links work when clicked on, but the buttons have
disappeared. The buttons were set to pill shape, and glow effect. The website header
is okay.I tried the customizer to change/reset the button options, and even went back to a previous
version of the site when everything worked fine. But the buttons still won’t work.I’m using Crio theme, and haven’t made any changes to the site structure, or downloaded
any new plugins recently. How can I fix this button issue?Thanks for your help!
Hi Gerard, thanks for reaching out!
We’ve been notified of this issue occurring on some sites after the last update to Crio where it seems that the
wp-content/themes/crio/css/buttons.cssfile is missing. Deactivating and re-activating Crio should fix the problem. Please give this a try and let us know if you need further assistance afterwards.I really hope this helps!
Hi Brandon,
No luck. I deactivated the Crio plugin then reactivated it, but nothing has changed. Is there anything else I can try?
Hi Gerard,
Sorry to hear that didn’t resolve the issue. We’re having some trouble replicating it on our end and I see that your website is hosted by our premium partner InMotion Hosting which means you should have access to our premium support channel.
If you can reach out to the premium forum, with your permission we can take a backup of your website to allow our developers to test in our own environment. We’ve been notified of the issue but we’re having trouble replicating it on our end so that would be a great help.
Looking forward to working through this with you Gerard!
Hey Gerard,
I just got some information from our devs on some possible workarounds:
1.) Access your theme file structure and delete the
https://yoursite.com/wp-content/themes/crio/css/buttons.cssfile ( which seems to be related to what is happening somehow), after that deactivate and reactivate Crio, it automatically rebuilt it like It should.2.) Go into the customizer, and change the color palette to something else, and then switch it back again. This also seems to rebuild the file structure.
I don’t know if these will work for you but it’s definitely worth a try while we get this situated.
Thanks Gerard
Hi Brandon,
Good news, I tried changing the color palette as you suggested, and the buttons
were fixed!!Thanks for your help.
Hey Gerard!
That’s awesome to hear, I’m happy one of the workarounds worked for you. If you experience this problem in the future just run through these suggestions once more. We’re working to identify and patch the issue to be sure it never happens again so stay tuned for that update!
Thank you, let us know if there’s anything else we can assist you with. We’re always here to help!
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